International Shipping Updates

Back to full shipping information here

 Last Updated: January 18, 2021 

UK

Shipping to the UK has now resumed, although with possible delays due to challenges at the UK border.  Sleepy Fox® is not accountable for shipping delays and is unable to offer refunds or compensation due to shipping delays.

Following Brexit, all orders shipping to the UK may now be subject to customs fees, import duties and possibly taxes. 

Any and all fees, duties and taxes imposed at the UK border are the sole responsibility of the customer.

Any orders returned to Sleepy Fox® due to unpaid fees, duties or taxes from the UK will incur a €19.99 Return Shipment, Documentation & Processing Fee.  This fee will be deducted from any refund due.

By placing an order with Sleepy Fox® you agree to these terms outlined above.

Further, international exchanges are complicated, costly and timely due to the new Brexit regulations. Please reference our detailed Size Chart by Breed or contact us at woof@sleepy-fox.com if you have any questions. 

 

USA

Due to the global pandemic, and the current restrictions and challenges facing the US Postal Service, we have encountered significant delays once packages arrive at US customs. Please understand that once a package arrives in the US, it is not scanned and traceable until it clears US customs. 

We are currently experiencing shipping times of 4-8 weeks to the USA.

Sleepy Fox® is, unfortunately, unable to control or influence US custom's clearing times.

As we are sure you understand, we are unable to offer refunds or compensation due to delays. We thank you in advance for your patience and understanding during this challenging time. 

 

EUROPE

Please note, wherever possible Sleepy Fox® has changed shipping partners in order to deliver to countries that have blocked DHL deliveries.

Due to the high demand for our products and the unprecedentedly high shipping volumes during this holiday season, we are experiencing shipping and delivery delays. 

Please allow an additional 3 - 5 days for processing and allow for shipping delays. 

Thank you for your patience and understanding during these unique and challenging times.

Sleepy Fox® cannot be held accountable for shipping delays and is not able to offer refunds or compensation due to delays. 

 

REST OF WORLD

Due to the global pandemic, and the unprecedentedly high shipping volumes during this holiday season, we are experiencing shipping and delivery delays. 

Please allow for additional processing and delivery times for all orders.

Sleepy Fox® cannot be held accountable for shipping delays and is not able to offer refunds or compensation due to delays. Thank you for your patience and understanding during these unique and challenging times.

 

QUESTIONS

Please contact us directly at woof@sleepy-fox.com