Shipping
SHIPPING INFORMATION
All orders ship from Germany.
(With the exception of orders from our USA Store which ship from North Carolina.)
SHIPPING CHARGES
| Order Value | Delivery Costs | |||||||||||
|
Germany 3 - 7 business days* |
0€ - 59,99€ |
3,99€ |
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| 60€ - 98,99€ & Support Tubes | 5,99€ | |||||||||||
| 99€ + | Free Delivery | |||||||||||
|
Monaco, Liechtenstein, Switzerland, UK, Norway VAT NOT INCLUDED* 3 - 7 business days* |
0€ - 44,99€ |
4,99€ |
||||||||||
| 45€ - 98,99€ & Support Tubes | 19,99€ | |||||||||||
| 99€ + | Free Delivery | |||||||||||
|
Europe - Zone 1 5 - 10 business days* |
0€ - 59,99€ | 6,99€ | ||||||||||
| 60€ - 98,99€ & Support Tubes | 16,99€ | |||||||||||
| 99€ + | 9,99€ | |||||||||||
|
Austria, Belgium, France, Vatican City, Italy (100 of 110 provinces), Luxembourg, Netherlands, Spain (51 of 52 provinces), United Kingdom (1 of 5 regions)
|
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|
Europe - Zone 3 10 - 20 business days* |
0€ - 29,99€ | 7,99€ | ||||||||||
| 30€ - 48,99€ & Support Tubes | 19,99€ | |||||||||||
| 49€ - 149,99€ | 24,99€ | |||||||||||
| 150€ - 248,99€ | 34,99€ | |||||||||||
| 249€ and up | 49,99€ | |||||||||||
|
Andorra, Cyprus, Estonia, Georgia, Gibraltar, Greece, Hungary, Iceland, Italy (10 of 110 provinces), Spain (Balears Province), Turkey, Ukraine, Slovakia, Slovenia,
Malta
|
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|
USA, CANADA
2 - 12 weeks* Ships from Germany Please read current delivery delay and crisis information here. |
Order Value | Crisis Fee | ||||||||||
| 0€ - 29,99€ | 5,99€ | |||||||||||
| 30€ - 64,99€ | 15,99€ | |||||||||||
| 65€ - 148,99€ & Support Tubes | 19,99€ | |||||||||||
| 149€ - €198,99 | 29,99€ | |||||||||||
| 199€ - €248,99 | 39,99€ | |||||||||||
| 249€ - €299,99 | 49,99€ | |||||||||||
| 300€ + | 89,99€ | |||||||||||
|
Other 2 - 12 weeks*
|
Order Value | Delivery Charge | ||||||||||
| 0€ - 99,99€ | 19,99€ | |||||||||||
| 100€ - 189,99€ | 29,99€ | |||||||||||
| 190€ - 239,99€ | 49,99€ | |||||||||||
| 240€ - 299,99€ | 69,99€ | |||||||||||
| 300€ + | 89,99€ | |||||||||||
Australia, Brunei, China (Beijing), Hong Kong SAR, Israel, Japan (Tokyo), Macao SAR, Malta, New Zealand, Qatar, UAE
*Please note that the quoted shipping times are estimated and are based on the latest information as provided by our shipping partners. Sleepy Fox® endeavors to ship all orders as quickly as possible. Once packages have been handed to our shipping partners, delivery times are at the sole discretion of the delivery partner. We are therefore unable to guarantee these estimates. Sleepy Fox® is not accountable for shipping delays and is unable to offer refunds or compensation due to shipping delays.
REST OF WORLD:
Don't see your location listed? Email us for a shipping quote: woof@sleepy-fox.com
SWITZERLAND
Europe rates apply.
Have you heard about Meinenkauf?
UK ORDERS AND BREXIT
Shipping rates apply
Following Brexit, all orders with a value of more than 135£ shipping to the UK may now be subject to customs fees, Import VAT and handling fees. These fees can be up to 40% of the value of the item! The current information, as provided by HMRC here, suggests the following:
- For items over 135£ - Under UK customs law, the importer (you/customer) is legally responsible for paying the Import VAT when the goods are received
- Royal Mail (or carrier) may charge a handling fee to cover the costs for carrying out customs procedures, which includes paying any Customs Duty or Import VAT due and collecting it from you. This fee is the responsibility of the importer (Sleepy Fox® customer). These fees are at the sole discretion of the carrier / processor and Sleepy Fox® has no influence over these handling fees
- For Items with a value of 135£ or less, VAT is included in the price per UK regulations.
Any and all fees, duties and Import VAT imposed at the UK border are the sole responsibility of, and payable by, the customer.
You can find out more about Import VAT and other charges on shipments being imported to the UK at the HMRC website here:
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Any orders returned to Sleepy Fox® due to unpaid fees, duties or taxes from the UK will incur a 29,99€ Return Shipment, Documentation & Processing Fee. This fee will be deducted from any refund due. Refunds cannot be issued until the order is returned back to our office.
Sleepy Fox® cannot refund any fees, duties or VAT on returned or exchanged products.
By placing an order with Sleepy Fox® you agree to the terms outlined above.
SHIPPING TO UK FROM UK SHOP
Items purchased from the UK Shop include VAT, Import Customs and Duties in their price. No additional fees or duties should be required in the UK for items labeled UK Shop.
Any orders returned to Sleepy Fox® due to not being collected will incur a 29,99€ Return Shipment, Documentation & Processing Fee. This fee will be deducted from any refund due. Refunds cannot be issued until the order is returned back to our office.
Sleepy Fox® cannot refund any fees, duties or VAT on returned or exchanged products. Import Fees and VAT amounts are considered the price difference between the standard online price listed on our website and the price listed in the UK Shop.
By placing an order with Sleepy Fox® you agree to the terms outlined above.
SHIPPING TO NORTH AMERICA FROM WORLDWIDE SHOP
All items ship from Germany.
Current shipping times to North America can range from 1-2 weeks for small items and up to 3 months for the large Snuggle Cave Bed.
Additionally, North America has imposed a Crisis Fee on all non-essential items enter their countries. Unfortunately, we have had to add this non-refundable Crisis Fee to all orders shipping to the North America. Thank you for your understanding.
Why is this happening?
Lengthy delivery times:
DHL has informed us that they reserve the right to ship all packages over a half kilo via boat depending on the availability of transport capacity. This means that our dog beds will be subject to ship by boat resulting in very lengthy transit times of up to 60 days.
Additionally, we have been informed there is a large backlog at ports in the North American resulting in lengthy clearance delays. This is in part due to a combination of new customs processes, global logistics issues and clearance prioritization of all essential items.
They are also experiencing issues with shipments not being scanned correctly upon port clearance, resulting in shipments being forwarded without live tracking updates. This means that it is possible that your tracking may not accurately reflect the location of your parcel. USPS and DHL are working to resolve these issues, and we will continue to keep you up to date when we have new information.
We are very sorry, but we are unable to offer refunds or compensation due to shipping delays.
Crisis Fees:
North America has imposed a Crisis Fee to all non-essential goods entering the US and Canada. Therefore. All orders shipping to North America from Europe now include the cost of a non-refundable Crisis Fee.
We are terribly sorry.
By placing an order from our online Sleepy-Fox store, you agree to accept the estimated delivery times and fees.
Thank you for patience and understanding during these unique and challenging times.
SHIPPING TO USA FROM US STORE
We are pleased to offer domestic shipping within the Continental USA on a selection of products for your convenience.
The following products are available with USA Domestic Shipping - delivery in 5-7 business delays:
- Sleepy Fox® Snuggle Cave Bed for Dogs - Premium Grey Quilted in Small and Medium
- Sleepy Fox® Snuggle Cave Bed for Cats - Premium Grey Quilted in Small
- Sleepy Fox® Travel Bed for Dogs in Medium/Large
All other items available from our Worldwide Store will be shipped as usual from our logistics center in Germany. Delivery times for items from our Worldwide Store for delivery within the USA can be up to 16 weeks. Delivery costs from our Worldwide Store to the USA can be seen in the table above. Orders containing items from both our USA and Worldwide Stores will be shipped separately from the corresponding logistics centers. Tracking for all shipments, including shipments that have been divided, will be provided in your Sleepy Fox® account and via email to the address provided at the time of ordering. For all questions regarding our brand new USA Store, send us an email to woof@sleepy-fox.com.
RETURNS AND EXCHANGES
IMPORTANT: All returns must be shipped to our offices in Germany. All return shipping costs are the responsibility of the customer.
Let us help you save time and trouble and to avoid costly returns and/or exchanges!
Want to learn more about your pet's sleeping instincts and why they need a Snuggle Cave Bed?
Check out Why a Snuggle Cave Bed
Bed Size questions by breed?
Check out our handy Size Chart by Breed
Bed size inspiration through photos?
Check out our Snuggle Club photo Gallery
Want to know if the Snuggle Cave Bed is right for your pet?
Check out our FAQ page.
Any other questions?
We are we are here to help! Please email us at: woof@sleepy-fox.com
RETURNS
To be eligible for a return from Sleepy Fox®/Happy Hanalei GmbH, you must have purchased your item directly from www.sleepy-fox.com/.de. If you did not purchase your Sleepy Fox® directly from www.sleepy-fox.com/de, you must contact the store in which you purchased your bed to request an exchange or refund.
You may return or exchange any unused item within 14 calendar days of purchase. To be eligible for a refund, the returned item(s) must be clean, unused and in the same saleable condition that you received them.
Sleepy Fox® is unable to refund any additional shipping fees, import fees and / or Crisis Fees paid on returns or exchanges.
You must contact us via email at woof@sleepy-fox.com PRIOR to shipping any goods back, to let us know if you would prefer a return or exchange and why your item did not meet your expectations.
Once we receive your email, we will issue you a return authorization number and provide you with the return address. Please note that based on your location, the return address may be different than the original shipping address.
Remember, you must return your clean, unused item(s) in the original packaging with the hang tags attached to Germany.
Please note - you will be responsible for all return/exchange shipping costs to Germany. It is advised that you purchase sufficient postal insurance from a provider of your choice to cover the full value of your exchange/return, as Sleepy Fox® is unable to reimburse returns or exchanges that go missing or get damaged in transit. It is advisable to retain your proof of postage until you have received your refund. In addition, if you paid international shipping or expedited shipping fees, these costs are non-refundable. If you receive a refund, the cost of return shipping (if charged back to Sleepy Fox®) will be deducted from your refund.
EXCHANGES
Please see above RETURN information and let us know for which size and product you would like to exchange your purchase.
CANCELLATIONS
We endeavor to ship all orders as quickly as possible. Once an order has been processed for dispatch we are unable to cancel it. Not to worry - we offer 14 day returns.
STILL HAVE QUESTIONS?
We want to help! Contact us at woof@sleepy-fox.com
