RETURNS AND EXCHANGES
RETURNS AND EXCHANGES
All items ship from Germany.
IMPORTANT: All returns must be shipped to our offices in Germany. All return shipping costs are the responsibility of the customer.
International exchanges and returns are 1) difficult due to shipping times and 2) can be extremely costly for the buyer as we cannot offer complimentary return shipping. If shipping internationally, do not rely on a return or exchange as an option.
If you have any questions regarding bed size, please see the size charts or contact us directly, we are happy to help!
Please understand no refund is available for items returned due to non-payment of fees or unclaimed postal parcels.
Let us help you save time and trouble and to avoid costly returns and/or exchanges!
Want to learn more about your pet's sleeping instincts and why they need a Snuggle Cave Bed?
Check out Why a Snuggle Cave Bed
Bed Size questions by breed?
Check out our handy Size Chart by Breed
Bed size inspiration through photos?
Check out our Snuggle Club photo Gallery
Want to know if the Snuggle Cave Bed is right for your pet?
Check out our FAQ page.
Any other questions?
We are we are here to help! Please email us at: woof@sleepy-fox.com
RETURNS
To be eligible for a return from Sleepy Fox®/Happy Hanalei GmbH, you must have purchased your item directly from www.sleepy-fox.com/.de. If you did not purchase your Sleepy Fox® directly from www.sleepy-fox.com/de, you must contact the store in which you purchased your bed to request an exchange or refund.
You may return or exchange any unused item within 14 calendar days of purchase. To be eligible for a refund, the returned item(s) must be clean, unused and in the same saleable condition that you received them.
Sleepy Fox® is unable to refund any additional shipping fees, import fees and / or Crisis Fees paid on returns or exchanges.
You must contact us via email at woof@sleepy-fox.com PRIOR to shipping any goods back, to let us know if you would prefer a return or exchange and why your item did not meet your expectations.
Once we receive your email, we will issue you a return authorization number and provide you with the return address. Please note that based on your location, the return address may be different than the original shipping address.
UK RETURNS & BREXIT
Any and all fees, duties and Import VAT imposed by the UK border are the sole responsibility of you, the customer and are non-refundable. Orders returned or not picked-up due to non-payment of fees, will not be refunded.
Refunds can only be issued once an order is returned to our office in Germany. A return processing fee of €19,00 will be applied in addition to any return shipping fees and will be deducted from your refund. Thank you for your understanding.
Remember, you must return your clean, unused item(s) in the original packaging with the hang tags attached to Germany.
Please note - you will be responsible for all return/exchange shipping costs to Germany. It is advised that you purchase sufficient postal insurance from a provider of your choice to cover the full value of your exchange/return, as Sleepy Fox® is unable to reimburse returns or exchanges that go missing or get damaged in transit. It is advisable to retain your proof of postage until you have received your refund. In addition, if you paid international shipping or expedited shipping fees, these costs are non-refundable. If you receive a refund, the cost of return shipping (if charged back to Sleepy Fox®) will be deducted from your refund.
EXCHANGES
Please see above RETURN information and let us know for which size and product you would like to exchange your purchase.
CANCELLATIONS
We endeavor to ship all orders as quickly as possible. Once an order has been processed for dispatch we are unable to cancel it. Not to worry - we offer 14 day returns.
STILL HAVE QUESTIONS?
We want to help! Contact us at woof@sleepy-fox.com
