NORTH AMERICA ORDERS

 USA ORDERS

Orders from the USA Store ship form North Carolina.

All other orders ship from Germany.

 

SHIPPING TO THE US FROM THE USA STORE

Delivery Destination

Order Value

Delivery Costs

USA - From USA Store

Ships from North Carolina

5-7 business days*

30€ - 98€

9,99€

99€ +

Free Delivery

 

The below products are available with USA Domestic Shipping - delivery in 5-7 business delays:

 

SHIPPING TO NORTH AMERICA FROM ONLINE SHOP

All items not purchased from the USA Store are shipped from Germany.

Orders shipping to North America from Germany are subject to lengthy delivery times and North America imposed non-refundable Crisis Fees.  

If you place an order from the Sleepy Fox@ online shop, you accept the conditions outlined here.  

Order Value

 

Crisis Fee

*Estimated Delivery Time

 

 

USA & CANADA - From Worldwide Store

Ships from Germany

0€ - 48.99€

2,99€

 1-2 weeks

49€ - 68,99€

9,99€

 1-3 weeks

69€ - €178,99

14,99€

 4-12 weeks

179€ - €208,99

19,99€

 8-12 weeks

209€ +

39,99€

 8–12 weeks

 

*Please note that the quoted shipping times are estimated and are based on the latest information provided by our shipping partners. 
Sleepy Fox® endeavors to ship all orders as quickly as possible. Once packages have been handed to our shipping partners, delivery times are at the sole discretion of the delivery partner. We are therefore unable to guarantee these estimates. 
Sleepy Fox® is not responsible or accountable for shipping delays and is unable to offer refunds or compensation due to shipping delays.

 

Why is this happening?

Lengthy delivery times:

DHL has informed us that they reserve the right to ship all packages over a half kilo via boat depending on the availability of transport capacity. This means that our dog beds will be subject to ship by boat resulting in very lengthy transit times of up to 60 days.

Additionally, we have been informed there is a large backlog at ports in the North American resulting in lengthy clearance delays. This is in part due to a combination of new customs processes, global logistics issues and clearance prioritization of all essential items. 

They are also experiencing issues with shipments not being scanned correctly upon port clearance, resulting in shipments being forwarded without live tracking updates. This means that it is possible that your tracking may not accurately reflect the location of your parcel. USPS and DHL are working to resolve these issues, and we will continue to keep you up to date when we have new information. 

We are very sorry, but we are unable to offer refunds or compensation due to shipping delays.

Crisis Fees:
North America has imposed a Crisis Fee to all non-essential goods entering the US and Canada.  Therefore. All orders shipping to North America from Europe now include the cost of a non-refundable Crisis Fee. 

By placing an order from our online Sleepy-Fox store, you agree to accept the estimated delivery times and fees. 

Thank you for your patience and understanding during this unprecedented times. 

EXCHANGES AND RETURNS

IMPORTANT:  Items shipped from our Worldwide online shop must be returned to Germany. Please note that the return international shipping costs are the responsibility of the customer.

We want you and your pet to be happy with your purchase.

Let us help you save time and trouble and to avoid costly returns and/or exchanges!

Want to learn more about your pet's sleeping instincts and why they want a Snuggle Cave Bed?
Check out Why a Snuggle Cave Bed 

Bed Size questions by breed? 
Check out our handy Size Chart by Breed

Bed size inspiration through photos?
Check out our Snuggle Club photo Gallery

Want to know if the Snuggle Cave Bed is right for your pet? 
Check out our FAQ page.

Any other questions?
We are we are here to help!  Please email us at: woof@sleepy-fox.com

 

CANCELLATIONS

We endeavor to ship all orders as quickly as possible. Once an order has been processed for dispatch we are unable to cancel it. Not to worry - we offer 14 day returns.

Please reference our full Return / Exchange policy here.

QUESTIONS

We are super helpful.  Just email us at woof@sleepy-fox.com 

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